YeboVoucher – Terms & Conditions

Effective Date: 30 June 2024
Welcome to YeboVoucher. By accessing or using our website, mobile application, or services, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, do not use YeboVoucher.

1. Definitions

• “YeboVoucher” / “we” / “our” / “us” – refers to YeboVoucher (Pty) Ltd and its affiliates.
• “User” / “you” / “your” – refers to anyone using our services.
• “Services” – means our airtime conversion service, including converting prepaid airtime into cash, electricity, food, vouchers, betting credits, or other approved products.

2. Eligibility

• You must be at least 18 years old and capable of entering into a legally binding agreement.
• By using our Services, you confirm that the airtime being converted belongs to you and was lawfully acquired.

3. Services

• YeboVoucher provides a platform for converting prepaid mobile airtime into cash or vouchers.
• All transactions are final and non-reversible once processed.
• We reserve the right to reject, delay, or cancel any transaction at our discretion, particularly in cases of suspected fraud, misuse, or non-compliance with these Terms.

4. Fees & Charges

• YeboVoucher may charge service fees or commissions for transactions.
• Fees are subject to change without notice. Updated fees will be displayed in the app/website.

5. User Responsibilities

• You agree to provide accurate and up-to-date information.
• You must not use the Services for illegal, fraudulent, or money-laundering activities.
• You are responsible for safeguarding your account details, passwords, and transaction information.

6. Limitation of Liability

• YeboVoucher acts only as a platform and is not liable for:
  • Errors caused by incorrect user input.
  • Delays due to network operators or third-party service providers.
  • Losses arising from unauthorized access caused by user negligence.
• To the maximum extent permitted by law, YeboVoucher’s liability is limited to the total fees paid by you for the specific transaction in dispute.

7. Intellectual Property

• All trademarks, logos, software, and content on YeboVoucher are owned by us. You may not reproduce, copy, or distribute them without our written consent.

8. Suspension & Termination

• We may suspend or terminate your account at any time if you breach these Terms, provide false information, or misuse our Services.

9. Amendments

• YeboVoucher reserves the right to amend these Terms at any time. Updated Terms will be posted on our website/app and will be effective immediately.

10. Governing Law

• These Terms are governed by the laws of the Republic of South Africa.
• Any disputes will be resolved by South African courts.

YeboVoucher – Privacy Policy

Effective Date: 30 June 2024

YeboVoucher is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

1. Information We Collect

• Personal details: Name, mobile number, ID number (where required), and payment details.
• Transaction details: Airtime amounts, conversions, vouchers, dates, and times.
• Technical data: Device information, IP address, app/website usage data.

2. How We Use Your Information

• We use your information to:
  • Process and verify airtime conversions.
  • Facilitate payments and voucher redemptions.
  • Communicate with you about transactions, updates, and promotions.
  • Comply with legal obligations (e.g., anti-fraud, regulatory reporting).

3. Sharing of Information

• We may share your information with:
  • Mobile network operators – to verify and process airtime transfers.
  • Payment providers – to facilitate cash or voucher payouts.
  • Regulators/law enforcement – where legally required.
  • Third-party service providers – who assist with operations (e.g., hosting, analytics, fraud prevention).
• We do not sell your personal data to third parties.

4. Data Security

• We use encryption, firewalls, and secure servers to protect your information.
• While we take all reasonable precautions, we cannot guarantee 100% security of data transmitted online.

5. User Rights

• You have the right to access, correct, or request deletion of your personal information.
• You may opt out of marketing communications at any time.

6. Data Retention

• We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

7. Cookies & Tracking

• Our website/app may use cookies and similar technologies to improve user experience and monitor usage. You can disable cookies in your browser settings, but some features may not function properly.

8. Changes to Privacy Policy

• We may update this Privacy Policy from time to time. Updated versions will be posted on our website/app and will apply immediately.

9. Contact Us

• If you have any questions about this Privacy Policy or how your data is handled, contact us at:
  Email: support@yebovoucher.africa